We use AbilityAssist and we chose them not because we were unhappy with Connections EAP, our former provider; but because we discovered that as a service of our LTD/STD provider, EAP services were included and didn’t want to pay for a service that was part of an existing plan. We have had no complaints about their services although utilization has been traditionally low. Because this was not really marketed to us as part of the benefit, I would encourage anyone managing this type of plan to check and see if EAP services are included if you want to save some money.
